Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our policy below regarding returns and refunds.

1. Contact Us First for Returns

  • Do not ship items back to the address on your package. That is a fulfillment warehouse, and they cannot process your return.
  • To start a return, you must contact our customer support team first at HFuseini@powertoolmecca.com
  • We will provide you with the correct return shipping address and instructions.

2. Return Window & Eligibility

  • You have 30days from the date your item was delivered to request a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Clear photos or video evidence may be required to process returns for damaged or defective items.

3. Damaged, Defective, or Incorrect Items

  • If your item arrives damaged, defective, or if you received the wrong item, please email us immediately at HFuseini@powertoolmecca.com with your order number and photos of the issue.
  • Once verified, we will arrange for a replacement or a full refund at no extra cost to you.

4. Return Shipping Costs

  • For standard returns (e.g., change of mind, incorrect size ordered), the buyer is responsible for paying the return shipping costs.
  • Shipping costs are non-refundable.

5. Refunds

  • Once your return is received and inspected by our warehouse partners, we will notify you via email.
  • If approved, your refund will be processed automatically to your original method of payment within  5 business days.

California Air Tools Dealer Return and Warranty Policy

1. INTRODUCTION
California Air Tools, Inc. recognizes that our success is tied to the success of our network of
select authorized dealers. We also know that many of our dealers invest significant time and
resources to deliver an extraordinary customer experience. We want to protect their ability to
do so, while at the same time discouraging, unfair business practices that would be detrimental
to our dealer's service and support efforts. As a result, California Air Tools has unilaterally
established Return and Warranty Polices for our dealers and end users.
2. POLICY STATEMENT
California Air Tools, in its sole discretion, reserves the right to discontinue doing business with
any reseller that does not follow our polices.
3. DEALER RETURN & CANCELLATION POLICY – EFFECTIVE DATE (8-1-22)
1. No returns for any reason after 30 days of shipment
2. Return request must be made by phone or email with in 30 days from date of shipment
3. Returned item must be in unopened boxes in resaleable condition.
4. No returns on special order or custom products.
5. After approval an RGA will be supplied to the dealer
6. The return shipping is the responsibility of the dealer. No USPS shipping allowed.
7. A 25% restocking fee will be applied to all returns.
8. Order cancellations from shipped products will require an RGA and subject to a 25%
restocking fee.

NOTE: For California Air Tools return, Please contact PTM LLC first via email at HFuseini@powertoolmecca.com